Return, Refund & Cancellation Policy
Return, Refund & Cancellation Policy - PlayAlaab
We want you to have a smooth and worry-free experience with PlayAlaab.
You can request a return within 7 days of delivery.
7-Day Easy Returns (PlayAlaab Money-Back Promise) : Not the right fit for your child? Tell us within 7 days of delivery - even if the workbook has already been used - and we'll refund you in full.
Damaged, Defective, or Wrong Product
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours at care@playalaab.com with images/videos.
We will arrange a free replacement or full refund.
Refunds
Once your returned product is picked up and passes our quality check, your refund will be processed within 5–7 business days to your original payment method (Card, UPI, Wallet, or Net Banking).
You will receive a confirmation email once the refund is initiated.
How to Request a Return
To initiate a return, email/whatsapp us at care@playalaab.com / +91 9667145127 with your order details and reason for return. Our team will guide you through the process.
Important Notes
- Products must be in original condition
- Combo products must be returned in full
- Gift cards/vouchers are non-refundable
Exclusions from Returns, Refunds & Cancellations
The following cases are not eligible:
- Products that have been damaged, or are not in original condition
- Items returned without original packaging or missing parts
- Requests raised after the defined return/reporting window
- Partial returns from combo or bundled products
- Customized or special-order products (if applicable)
Track your orders here:
https://account.playalaab.com